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BT Cloud cannot back up FTM

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  • Val wish Id never started
    replied
    I've got in in Dropbox now, given up on cloud for now.

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  • Anne in Carlisle
    replied
    Well that's really not that large. I've certainly uploaded larger files than that. Don't know what to suggest.
    Anne

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  • Val wish Id never started
    replied
    Thanks for your replies Carolyn , and Anne looks like it is 152MB ?

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  • Anne in Carlisle
    replied
    I have 1000 GB too Val and have never had any problem uploading, although its not the fastest in the world. When I started using it I drag and dropped all my files into it and it took the best part of 24 hours with its little wheel going round before it was finished.

    How big is your FTM file? You can usually find the size by hovering the mouse over the file name.
    anne

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  • cbcarolyn
    replied
    Originally posted by cbcarolyn View Post
    A quick google and it seems a while back it was 10 gb limit. Has you tree just exceeded this size, and that is why it has just stopped working.
    This is the upload limit - not the storage size

    Originally posted by Val wish Id never started View Post
    Hi and thanks ,they have 3 packages I have 1000,0 GB so should have plenty of room.

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  • Val wish Id never started
    replied
    Hi and thanks ,they have 3 packages I have 1000,0 GB so should have plenty of room.

    Leave a comment:


  • cbcarolyn
    replied
    A quick google and it seems a while back it was 10 gb limit. Has you tree just exceeded this size, and that is why it has just stopped working.

    Leave a comment:


  • Val wish Id never started
    replied
    okay thanks

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  • Grimsqueaker
    replied
    I would suggest the best course to take is either to speak to BT or investigate their support forums.

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  • Grimsqueaker
    replied
    Originally posted by Val wish Id never started View Post
    Thanks again have done it before , it says I have used 6.6 of 1000, 00 GB, so thought I had loads of room left.
    It's nothing to do with the space you have available. The error is relating to the file you are trying to upload being too large for the upload process.

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  • Val wish Id never started
    replied
    Thanks again have done it before , it says I have used 6.6 of 1000, 00 GB, so thought I had loads of room left.

    Leave a comment:


  • Grimsqueaker
    replied
    Originally posted by Val wish Id never started View Post
    now getting this message?

    You have attempted to upload a file that exceeds the operator configured size limit
    Looks like there is a maximum upload size and your file is larger than that

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  • Val wish Id never started
    replied
    now getting this message?

    You have attempted to upload a file that exceeds the operator configured size limit

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  • Val wish Id never started
    replied
    you know what Anne I never think of doing that , shall try that thanks

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  • Anne in Carlisle
    replied
    Do you drag and drop it to the Cloud folder, Val? That's how I back up all my files but I don't have FTM.
    Anne

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  • Val wish Id never started
    started a topic BT Cloud cannot back up FTM

    BT Cloud cannot back up FTM

    I keep getting an error message saying Cloud could not back up my Tree ?any ideas thanks
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