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Is this a first GRO refunding full amount

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    Is this a first GRO refunding full amount

    I have had an email from the GRO to say one of the certs I ordered has the wrong ref so they have refunded the whole £7 I am amazed.


    Val

    #2
    Originally posted by Val wish Id never started View Post
    I am amazed.
    me too but dont knock it ...it may never happen again;)
    http://buckhurst-hill-history.sampasite.com/

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      #3
      I got a full refund once when they sent entirely the wrong cert. Fortunately I'd printed off the receipt when I ordered it.

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        #4
        Celebrate twice Val, once for the full refund and again for getting an email from the GRO! ;)
        Bridget

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          #5
          Don't shout too loud or everyone will want one.
          Uncle John

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            #6
            lol as it is my mistake I was surprised, then again I am a bit sad as it means another week or two wait when I re-order it !!!!


            Val

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              #7
              You're very lucky, Val.

              I made a mistake on one of my applications for a death certificate - complete hash of the reference so that it didn't match anyone of the name I was after.
              Instead of giving me a partial refund, they did a search and sent the nearest match.
              I phoned before I realised I should have had the refund, then sent 2 emails without reply. Finally, last Monday, I sent the wrong cert back with a covering letter. Still waiting, think it's fallen down a black hole.
              Helen

              http://www.familytreeforum.com/wiki/...enSmithToo-296

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                #8
                Hm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.

                Local ROs have always refunded the full amount on these grounds (it's cheaper to refund the lot, than to fiddle about doing a partial refund)

                OC

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                  #9
                  Originally posted by Olde Crone Holden View Post
                  Hm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.
                  Makes sense - reversing a transaction instead of creating a new one.
                  Uncle John

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                    #10
                    well whatever I am delighted LOL
                    Helen I always ring them if I have a problem


                    Val

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                      #11
                      I was quite pleased when they refunded me £4 for a wrong reference, when it fact it was right, and they also sent me the cert. I could save a fortune if they made a habit of that.
                      Sue x


                      Looking for Hanmores in Kent, Blakers in Essex and Kent, Pickards in East London and Raisons in Somerset.

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                        #12
                        that was lucky


                        Val

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                          #13
                          Originally posted by Olde Crone Holden View Post
                          Hm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.

                          Local ROs have always refunded the full amount on these grounds (it's cheaper to refund the lot, than to fiddle about doing a partial refund)

                          OC
                          But from the GRO point of view if they refunded the whole amount all the time, many more people would make mistakes, causing them a lot more work.

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