I have had an email from the GRO to say one of the certs I ordered has the wrong ref so they have refunded the whole £7 I am amazed.
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Is this a first GRO refunding full amount
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Originally posted by Val wish Id never started View PostI am amazed.
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Member
- Sep 2006
- 760
- Barrow in Furness, Lancashire, United Kingdom, 115432035138738, Barrow in Furness
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You're very lucky, Val.
I made a mistake on one of my applications for a death certificate - complete hash of the reference so that it didn't match anyone of the name I was after.
Instead of giving me a partial refund, they did a search and sent the nearest match.
I phoned before I realised I should have had the refund, then sent 2 emails without reply. Finally, last Monday, I sent the wrong cert back with a covering letter. Still waiting, think it's fallen down a black hole.
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Originally posted by Olde Crone Holden View PostHm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.
Local ROs have always refunded the full amount on these grounds (it's cheaper to refund the lot, than to fiddle about doing a partial refund)
OC
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