After downloading essential Windows updates on Win 7 and Win 8, hubby's WD external hard drive is no longer recognised by either of his computers. So he cannot access any of his data.
He has tried contacting Western Digital who have not been at all helpful. They have persuaded him to buy 2 different driver programmes that should solve the problem but haven't.
I have a separate laptop which hasn't had all the current updates and can access my WD Ex hard drive and also HIS. I am now afraid to download any essential updates from Windows until this has been sorted out.
We have 4 WD Passport external hard drives between us - all bought at different times and all are affected.
Any suggestions please?
He has tried contacting Western Digital who have not been at all helpful. They have persuaded him to buy 2 different driver programmes that should solve the problem but haven't.
I have a separate laptop which hasn't had all the current updates and can access my WD Ex hard drive and also HIS. I am now afraid to download any essential updates from Windows until this has been sorted out.
We have 4 WD Passport external hard drives between us - all bought at different times and all are affected.
Any suggestions please?
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