i had the same problem, and when i rang them they said that they had backlog of about 3 days because they were installing a new system and were having a few teething problems, also i ordered a birth and a death and they came separately, apparently births deaths and marriages are sent out that way so if you or 3 births 2 deaths and 1 marriage, then the same items come together.
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Member
- Sep 2006
- 760
- Barrow in Furness, Lancashire, United Kingdom, 115432035138738, Barrow in Furness
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I've still not received my last one from the 18th. Going to e-mail them now.
But, being a glutton for punishment, last night I sent for 2 more - 1 marriage and an overseas death. Due out on the 2nd.
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Member
- Sep 2006
- 760
- Barrow in Furness, Lancashire, United Kingdom, 115432035138738, Barrow in Furness
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Nipped home at lunchtime - still nothing. Starting to get really cheesed off now. It's a week since I received the 6th of my 7 - what possible reason can there be for one being still missing?
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Member
- Sep 2006
- 760
- Barrow in Furness, Lancashire, United Kingdom, 115432035138738, Barrow in Furness
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I didn't nip home to check for certificates. Checking on poorly hubby!
But I happened to notice that there weren't any certs in the post.
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Number 1 of 7 death certificate has arrived today.
It's a right one but who the **** is Thomas Smith who made his mark and registered the death? and was in attendance but no relationship given?
Researching Irish families: FARMER, McBRIDE McQUADE, McQUAID, KIRK, SANDS/SANAHAN (Cork), BARR,
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Nothing yesterday - beginning to think that it is a conspiracy to stop me starting a new line of research :(! Still awaiting 2 marriage certs with dispatch date of 21st April!
Home time can't come quick enough! (and of course I want to see OH, my dau and the kitten! )Bo
At present: Marshall, Smith, Harding, Whitford, Lane (in and around Winchcomb).
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Member
- Sep 2006
- 760
- Barrow in Furness, Lancashire, United Kingdom, 115432035138738, Barrow in Furness
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I phoned yesterday to inquire about my missing cert from the 18th.
She explained about the backlog, and said any from the 18th were due out yesterday (although that doesn't explain why I've already got 6 of 'em). She told me to give it another week.
The ones due out on the 24th will be a few days late, but the ones that are due out on the 2nd should be ok, because they expect to have cleared the backlog by then.
The new computer systen isn't to do with online applications, she said.
Today, I received one from my '24th' batch. Still short on the '18th', but at least my hunch was correct with this one. Hope the other 2 are as well.
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Member
- Sep 2006
- 760
- Barrow in Furness, Lancashire, United Kingdom, 115432035138738, Barrow in Furness
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I've got 2 more today - but I think they've sent the wrong one for one of 'em. I didn't keep a record so I can't prove it.
I wanted Thomas Needham d O-N-D 1857 Bakewell v7b p383
and got
Thomas Needhamd O-N-D 1856 Basford v 7b p75.
All the names and numbers I type in stay in a kind of drop down when I order.
I have ordered from both Bakewell & Basford and obviously from vol 7b. But I don't have either page 383 or 75 listed.
Update
Have now phoned about the wrong cert - it wasn't what I ordered, but I'd entered the wrong reference anyway, so they'd attempted to find the right one.
Think I'd have preferred the partial refund. Previously, if I'd got the ref wrong, this is what happens. Where do I stand with this?Last edited by Helen Smith Too; 01-05-08, 19:00.
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