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  • Scanner Problem

    On Thursday I got my new computer up & running, connected Printer, works fine.
    Installed scanner & it said installation successful but I haven't tried to use it til today.
    I keep being told scanner not found. I uninstalled & started from scratch again. Installation successful but when I tried to use it, still told 'Scanner not found':(
    Any suggestions please!!!!
    Vivienne passed away July 2013

  • #2
    Is it an all in one printer/copier/scanner?

    Have you tried going to:

    Start then
    Control Panel then
    Printers and Faxes then
    find the icon for your new printer/copier/scanner then
    right click on the icon then
    tick 'Set as Default'

    It could be the computer is still searching for your old one.

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    • #3
      Hi Snowdrop, no they are separate.

      I've tried both ways I can think of.
      A) pressing the button on scanner
      B) start, programmes, scanner

      It's the computer that's new not the scanner, I'll try the control panel if I can find it & let you know.
      Vivienne passed away July 2013

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      • #4
        Hya Viv
        All i can think of is that your new PC is a Windows Vista maybe ?
        And also maybe your old scanner is not compatible with Vista ?
        Correct me if i'm wrong.....then i'll get me thinking cap on again .Lol !! :D

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        • #5
          Hi Valley, no it's XPpro

          Found the control panel, scanner is listed but says unavailable.

          Think I'm going to have to call the guy who built the computer tomorrow.
          Vivienne passed away July 2013

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          • #6
            Oh hope you get it sorted, i've just emailed my brother who is a whizz at PC/IT ...you name it, until then, good luck
            Valley xx

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            • #7
              Thanks Valley.


              Snowdrop, I tried right clicking on the icon but there is nowhere to click set as default.
              Vivienne passed away July 2013

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              • #8
                That would only apply if it was an all in one (printer/scanner/copier) as you would be setting the default printer.

                If it's a stand alone and it's showing an icon on there, technically it should work!!

                Wait and see what Valley's brother says.

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                • #9
                  We once had that problem with our scanner and I uninstalled it a few times and reinstalled and eventually it worked, then it would suddenly stop again and we got the same message as you, that it couldn't be found.

                  A friend then downloaded the set up and software for it from HP's site , putit onto disc for us and it has worked fine since that, so maybe it's a problem with your installation disc.

                  Christine
                  Christine in Portugal

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                  • #10
                    Have you got up to date drivers for it?
                    Wendy



                    PLEASE SCAN AT 300-600 DPI FOR RESTORATION PURPOSES. THANK YOU!

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                    • #11
                      Hi Wendy, spot on, but I've just spent ages trying to do it with Rod on the phone helping & he thinks I've confused the computer by putting the old system on it & I have to take it all down to him to sort out. grrrrrrrrrrr

                      I'll take it down shortly, at least I have the old computer if he needs to keep it awhile.
                      Vivienne passed away July 2013

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                      • #12
                        All sorted folks, thanks for trying to help me, it took Rod quite a while to get it sorted but he didn't charge me. Chased me out the shop when I offered to pay.:D
                        Vivienne passed away July 2013

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