I have a reply from them, thank you for your help:
I see that the email has come from IronMountain - so they have contracted out the service.
Good afternoon,
We apologise for any inconvenience created.
We are arranging to send correct requested copy will to you asap.
Please let us know if we can assist you in any other way.
We apologise for any inconvenience created.
We are arranging to send correct requested copy will to you asap.
Please let us know if we can assist you in any other way.
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