I have noticed since Christmas that at certain times of the day, I am struggling with searches on ancestry website just does not work, I am assuming that it’s not just me experiencing problems??
Unconfigured Ad Widget
Collapse
Announcement
Collapse
No announcement yet.
Ancestry issues
Collapse
X
-
I've also been OKMy grandmother, on the beach, South Bay, Scarborough, undated photo (poss. 1929 or 1930)
Researching Cadd, Schofield, Cottrell in Lancashire, Buckinghamshire; Taylor, Park in Westmorland; Hayhurst in Yorkshire, Westmorland, Lancashire; Hughes, Roberts in Wales.
Comment
-
I also have issues with Ancestry on occasions. Very slow or non responsive but if I repeat the move it all works fine again. This has been going on so long I guess I've got used to it. FMP can be very slow on occasions too, with annoying messages saying "Ooops, we couldn't perform that search. Contact Admin" which is clearly not true because if I repeat the move it works straight away!
Anne
Comment
-
Originally posted by Paulc View PostThanks for the replies, just got a new iPad and was wondering if that’s the issue, or my WiFi or their website
Also the hints are rubbish at times.
Certain times of the day can be worse than others - when America wakes up and gets online we're in trouble!
I think they need to upgrade their servers as there is clearly too much traffic at times.
MargaretLast edited by margaretmarch; 17-01-19, 10:46.
Comment
-
I thought I would take the bull by the horn so to speak. Rather than just complain on here, I have actually sent an email to ancestry about the issues. Not expecting much, but at least I have mentioned it too them.
Comment
-
Looks like it’s all my fault..........
Dear Paul,
Thank you for contacting Ancestry in regards to Server Issues.
We regret the frustration this has caused and are happy to help. We have looked into the issues you describe and have come to the conclusion that the problem is specific to your individual browser and not to the site in general. You can correct these issues by completing the instructions available at the link below.
Fixing Page or Button Problems on Ancestry®
We hope this helps!
Comment
Comment