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Sync e-mails query

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  • Sync e-mails query

    I don't understand exactly what I'm asking but my hubby has asked me to ask this question please. He is on Windows 10 and had his e-mails on Live Essentials, but since having to clear out his computer and go back to factory setting he couldn't get them, as Live Essentials isn't supported on Windows 10. He is on Edge and wants to open his e-mails on Edge, but a sign comes up saying 'couldn't access this account,bt.internet. you might need to update your password (which he has done) or give the account permission to sync to this device'. He does not understand what this means, or how to do this.

    Can anyone help please.
    Chrissie passed away in January 2020.

  • #2
    Don't know the answer to the question but if he is with btinternet.com then he can access his emails online. Just go to the BT website and sign in from there. Maybe you know that already? I hven't used an email program on my computer for many years.
    Anne

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    • #3
      Thanks Anne I didn't know that actually. Apparently he has worked it out now thank you
      Chrissie passed away in January 2020.

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