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Problem with getting hints from Ancestry

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  • #21
    Originally posted by Jazzman4551 View Post
    Did anyone receive an e-mail from Mackiev and was this update ever issued?
    According to what I've read on their FB page, the update is yet to come.
    Caroline
    Caroline's Family History Pages
    Meddle not in the affairs of Dragons, for you are crunchy and good with ketchup.

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    • #22
      Thanks Caroline

      I have also noticed that although my default search engine is Chrome FTM defaults to IE and then gives me a message that IE11 is no longer supported. Does anyone know if the search engine can be changed in settings?

      I took a look though but can't see anything.

      Steve

      Comment


      • #23
        Originally posted by Jazzman4551 View Post
        Thanks Caroline

        I have also noticed that although my default search engine is Chrome FTM defaults to IE and then gives me a message that IE11 is no longer supported. Does anyone know if the search engine can be changed in settings?

        I took a look though but can't see anything.

        Steve
        The browser issue is one of my several peeves about the software.
        You should have got an email, but just in case, the update is out now.
        ABOUT THE FREE UPDATE

        NEW FEATURES
        Click here for a list of new features and fixes in the free update.

        FREQUENTLY ASKED QUESTIONS
        Click here for support articles and answers to questions you might have in mind.
        Caroline
        Caroline's Family History Pages
        Meddle not in the affairs of Dragons, for you are crunchy and good with ketchup.

        Comment


        • #24
          Yes at last - got my email today and have updated .Everything appears to be ok thank goodness. All syncs working. A lot of my media jpegs were synching from Ancestry with a pjpeg and I couldn't view them on FTM but that glitch is now sorted.
          Kat

          My avatar is my mother 1921 - 2012

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          • #25
            Did the update today and still no hints.

            Tora

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            • #26
              Originally posted by Tora View Post
              Did the update today and still no hints.

              Tora
              Try this Tora.
              Go to People in top banner >>tools >> options >>Check Hint boxes
              Kat

              My avatar is my mother 1921 - 2012

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              • #27
                Good Morning All

                All updated. It still defaults to IE and gives the annoying message and still asks me to login to Familysearch even though it says I am logged in.

                Never mind, no big deal and some of the changes are nice improvements.

                Steve

                Comment


                • #28
                  Originally posted by Tora View Post
                  Did the update today and still no hints.

                  Tora
                  Tora - have you uploaded your tree to Ancestry? You need to sync to Ancestry in order to get hints.
                  Elaine







                  Comment


                  • #29
                    Kat & Elaine thanks for trying to help.

                    Elaine, my tree is not uploaded. I just thought that as I used to get them it would continue, obviously not. Thanks.

                    Tora

                    Comment


                    • #30
                      Originally posted by Tora View Post
                      Kat & Elaine thanks for trying to help.

                      Elaine, my tree is not uploaded. I just thought that as I used to get them it would continue, obviously not. Thanks.
                      No, it's changed. If you want to receive hints on FTM 2017 then you must sync your tree to Ancestry. You can keep it private if you wish, and even tick the box so that it doesn't appear in searches which will mean no one will ever find it!
                      Elaine







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                      • #31
                        Thanks Elaine, box is ticked.

                        Tora

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