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Thread: Help - No internet connection

  1. #1

    Help - No internet connection

    Can someone help me? I am unable to sync. The programme says no internet connection available yet I can view and browse thru all usual apps on my mac. I have hit the go online button from the file menu with no success. I have switched off the mac and restarted everything with no success. In addition I have lost the details on the person tab. I have compacted the file to 0% and am really frustrated with this programme and considering requested get a refund because it doesn't seem to be value for money to me. Please prove me wrong.

  2. #2

  3. #3
    sounds like FTM Anne

    Val

  4. #4
    Moderator Darksecretz's Avatar
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    Quote Originally Posted by pcjjk View Post
    Can someone help me? I am unable to sync. The programme says no internet connection available yet I can view and browse thru all usual apps on my mac. I have hit the go online button from the file menu with no success. I have switched off the mac and restarted everything with no success. In addition I have lost the details on the person tab. I have compacted the file to 0% and am really frustrated with this programme and considering requested get a refund because it doesn't seem to be value for money to me. Please prove me wrong.
    if you use Facebook AncestryUK are brilliant in helping out...

    https://www.facebook.com/AncestryUK/
    Julie
    They're coming to take me away haha hee hee..........

  5. #5
    Quote Originally Posted by Darksecretz View Post
    if you use Facebook AncestryUK are brilliant in helping out...

    https://www.facebook.com/AncestryUK/
    Ancestry no longer offer support with issues to do with Family Tree Maker, at least not in a meaningful way!

    FTM has now been taken over by a company called MacKiev and support can be found on the Family Tree Maker Users Facebook page or via their website Support.
    Elaine








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