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FTM Tree Sync missing media files

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  • FTM Tree Sync missing media files

    Have recently upgraded to FTM 3 for Mac book with no issues. I have never synced my tee with ancestry before but thought I would give it a try but it keeps missing a large amount of media files and comes up with error code 175 media files not complete I have tried this numerous times.

    A quick Google and this appears to be a common problem over a couple of years, without trawling through pages and pages of stuff does anybody know if there is a quick fix or solution??

    Thanks
    Last edited by Paulc; 18-12-16, 16:15.
    My Family History Blog Site:

    https://chiddicksfamilytree.com

  • #2
    might be an idea to contact ancestry seems it a common problem

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    • #3
      Paul, Mackiev is now responsible for all support for Family Tree Maker. Might be worth contacting them direct.
      Elaine







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      • #4
        Thank Elaine and Val I'll try the online chat ��
        My Family History Blog Site:

        https://chiddicksfamilytree.com

        Comment


        • #5
          Hi
          I wonder if you ever got feedback for the missing media files? I've just realised that some of the census records haven't transferred to FTM and I'm now thinking I'll have to check all records individually.
          Thanks

          Comment


          • #6
            well yes and no. I did get feedback from mackiev which didn't really help, i have currently upgraded to the latest version of the mac software as they suggested but that didn't help me but might help you maybe?

            I think my problem is i upgraded to a new laptop sometime ago and when i transferred all my old family tree pictures and folders across, i can only assume that the link was broken to the files uploaded to my family tree program, if that makes sense. If i look at the description on my media files it does not point to the folder of where they are on my new PC. All new media files that i have added subsequently are unaffected. Im not sure if that makes sense or not??

            I can only see a way forward of deleting each and every one and relinking it, which will be a complete pain
            My Family History Blog Site:

            https://chiddicksfamilytree.com

            Comment

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