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    BIVRI has finally arrived.....but...

    I can't get it working! I do use Vista and have already been told to run as administrator but still can't get it going!!!

    Any ideas??

    What I have done so far is to Install the Resource File Viewer and disc 1 but can't seem to do anyting else??? I so Confused....

    #2
    We had another thread about this some months ago, which I was looking at yesterday as I am about to reinstall the BIVRI on my new laptop! :(

    http://www.familytreeforum.com/famil...ows-vista.html

    Not sure if it helps at all.
    Elaine







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      #3
      Originally posted by Elaine ..Spain View Post
      We had another thread about this some months ago, which I was looking at yesterday as I am about to reinstall the BIVRI on my new laptop! :(

      http://www.familytreeforum.com/famil...ows-vista.html

      Not sure if it helps at all.

      Hi Eliane, I was just looking at that thread but not sure if it helps.....Maybe I don't understand the BIVRI!!! Am I supposed to load all the discs on my laptop? Like I said I have loaded disc 1 but don't know how to get the rest on as it keeps telling me to insert disc 1!!! I have already done that!! I think I might uninstall and start again! lol

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        #4
        No you don't install all the discs onto the hard drive. You insert them as and when required.
        Elaine







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          #5
          Hi Deb

          My Postie has literally just handed me mine and so I came on here to let you know but I see you have also finally got yours too! I haven't got Vista and so can't help on that one but I hope you get it sorted soon as I know you have been waiting patiently for the discs. Gotta do some housework (sorry for swearing) now - but will be having a good play later today! :)
          Dawn

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            #6
            I too received mine this morning - must be national delivery day! As I have Vista, it looks like fun awaits, so I'll toddle off to have a go.............

            Gwyn
            Freya - a lovely, funny human-friendly disaster waiting to happen....

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              #7
              Oh dear, I've inserted the disc into the CD drive - it chunnered away for a while, then nothing. I'll have to wait for OH to appear and (hopefully) work some magic!

              Gwyn
              Freya - a lovely, funny human-friendly disaster waiting to happen....

              Comment


                #8
                Yaaaayyyy!!! I've got it sorted!!!

                I had a look at product support on Familysearch.org and they had all the answers!!!! I did have to uninstall and clear some bits from the registry but it was quite straight forward actually....I have even made my first search - and.......... found nothing!!!!! lol

                Comment


                  #9
                  Originally posted by Deb N View Post

                  I had a look at product support on Familysearch.org and they had all the answers!!!!
                  Can you give us the link on Family Search. I was looking through their website earlier and couldn't see anything.
                  Elaine







                  Comment


                    #10
                    Originally posted by Elaine ..Spain View Post
                    Can you give us the link on Family Search. I was looking through their website earlier and couldn't see anything.
                    General Product Support


                    Let's see if this works!!!

                    When you get to this page you just type your question in the box!!

                    Comment


                      #11
                      Thanks for that Deb. Have bookmarked it so I can find it again - I keep putting off setting up my new laptop! :(
                      Elaine







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                        #12
                        I'm finally there :) !

                        If it helps anyone else, we had to print off instructions to uninstall the File Viewer - 23 steps - from the LDS site and start again as there was 'Error No 339' with Vista. (So it said!)

                        What a performance, but at least I can start snooping now :D !

                        Gwyn
                        Freya - a lovely, funny human-friendly disaster waiting to happen....

                        Comment


                          #13
                          Originally posted by Oscar View Post
                          I'm finally there :) !

                          If it helps anyone else, we had to print off instructions to uninstall the File Viewer - 23 steps - from the LDS site and start again as there was 'Error No 339' with Vista. (So it said!)

                          What a performance, but at least I can start snooping now :D !

                          Gwyn
                          That's the same thing I had to do!!! The instructions were very clear though!

                          I seem to be having problems with Disc 4 - I might have a dodgy disc!!!

                          Comment


                            #14
                            Well I ordered mine about 10 days ago and they said it was in stock but it still hasnt arrived!

                            Ill ring them on Monday and enquire.

                            Anyone know how much the postage was? I forgot to ask lol..




                            ]

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                              #15
                              Run time error 339 - Failure to run viewer 4

                              For instructions to run datasets from hard drive see
                              1881

                              Cheers
                              Guy
                              A forum is a place where ideas & views can be exchanged
                              I read what others write & add my view or idea based on a lifetime of research
                              Some people agree with me some disagree that is their prerogative & valued
                              If I add a previous posting it is to remind forum users of the post I am replying to
                              If I am addressing a particular person I will address them by name
                              If not I am making a general comment to no one in particular.

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                                #16
                                Thanks for the info Guy..

                                If I get stuck I'll get my OH to sort it for me as I'm useless with a pc..:) and I'll keep this thread lol..
                                Thats if it ever arrives..




                                ]

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                                  #17
                                  Still not arrived after 2 weeks so I rang and they can find no trace of the order!

                                  Shes going to look again and ring me back. What a rubbish set up they must have. I think its run by volunteers but when your paying out good money I do expect better service.

                                  She did say there out of stock now,




                                  ]

                                  Comment


                                    #18
                                    She rang back and can find no trace of my order!

                                    They are out of stock but are due in at the end of the month. She didnt even know if they had taken the money from my debit card.

                                    Buyer beware!




                                    ]

                                    Comment


                                      #19
                                      Does anyone know if BIVRI disks can be used on Windows 10?
                                      I bought this 17 years ago when on XP Service Pack 2 and haven't used the disks for at least 10 years!!!
                                      Kat
                                      Some of my favourite genealogy treasures are what my ancestors tried to hide!
                                      My Blog

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                                        #20
                                        I haven't been able to get them to work on Windows 10, I think it was not having the latest version of the Viewer.

                                        You may find this useful http://freepages.rootsweb.com/~framl...mland/1881.htm

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