Family7 tree searching Ancstry

[Eryka91]

Have been having a problem searching Ancestry from Family tree maker.
Upgraded to 2014.1 but did not solve the problem. I am logged in and can sync my trees.
However, when I go to an individual and click the ancestry leaf, I cannot access the data.
Had no issue until two weeks ago on my 2012 version which is why I upgraded, hope I did not waste my money.
I seem to be just going around in circles.
eryka

[Elaine ..Spain]

Do you have an active (paid up) subscription to Ancestry?

[Eryka91]

Family7 tree searching Ancstry

I have just joined this forum hoping for some technical help but see it has more to offer so will be back later to add and research my tree.

I have loaded my upgraded Family tree maker 2014.1 and can sync to and log into ancestry but I unable to search leaf hints.
Anyone else had this issue?
Using Windows 7 on my PC, the software works on my tablet using windos10.
eryka

[Guest]

did you see Elaine's post on your other thread

https://www.familytreeforum.com/showthread.php/116253-Family7-tree-searching-Ancstry?p=2597105#post2597105

[Chrissie Smiff]

I have merged your two identical messages Eryka to the 'Family Tree Software' section because that is where you are likely to get the best help for this type of query.

[TrevorFranklin]

I have the same problem, I have an active subscription, I am logged in, it shows hints.
When I select a hint, it either only builds the basic framework of the page, or the link itself is acting as if I am not logged in/subscribed (it hides the places dates etc).
I contacted the new company who have the software licence and frankly, they were rubbish, trying to say it was my browser cache etc.
I teach Internet and webpages and can definitely confirm it is NOT a cache issue.

What I am having to do is work on my tree from inside Ancestry and then Sync with my FTM application on my PC

[Eryka91]

Thanks Trevor

I was afraid that was the only option, seems a bit clumsy. I found the software owners less than helpful also.

[Caroline]

I see from the Facebook page (https://www.facebook.com/AncestryUK/) that there are big problems with hints at the moment and have been all week. It isn't necessarily the softawre, but the site itself.

[TrevorFranklin]

This has been going on for about three months Caroline

I see from the Facebook page (https://www.facebook.com/AncestryUK/) that there are big problems with hints at the moment and have been all week. It isn't necessarily the softawre, but the site itself.

[Caroline]

This has been going on for about three months Caroline

As, on and off and even longer than 3 months judging by the complaints I see, have the problems with the hints.