Help - No internet connection

[pcjjk]

Can someone help me? I am unable to sync. The programme says no internet connection available yet I can view and browse thru all usual apps on my mac. I have hit the go online button from the file menu with no success. I have switched off the mac and restarted everything with no success. In addition I have lost the details on the person tab. I have compacted the file to 0% and am really frustrated with this programme and considering requested get a refund because it doesn't seem to be value for money to me. Please prove me wrong.

[Anne in Carlisle]

What program??
Anne

[Guest]

sounds like FTM Anne

[Darksecretz]

Can someone help me? I am unable to sync. The programme says no internet connection available yet I can view and browse thru all usual apps on my mac. I have hit the go online button from the file menu with no success. I have switched off the mac and restarted everything with no success. In addition I have lost the details on the person tab. I have compacted the file to 0% and am really frustrated with this programme and considering requested get a refund because it doesn't seem to be value for money to me. Please prove me wrong.

if you use Facebook AncestryUK are brilliant in helping out...

https://www.facebook.com/AncestryUK/

[Elaine ..Spain]

if you use Facebook AncestryUK are brilliant in helping out...

https://www.facebook.com/AncestryUK/

Ancestry no longer offer support with issues to do with Family Tree Maker, at least not in a meaningful way!

FTM has now been taken over by a company called MacKiev and support can be found on the Family Tree Maker Users Facebook page or via their website Support.