Family Historian and BT NetProtect Plus (McAfee)

[Caroline]

Before you start wasting time trying to sort it out yourself and just in case you are wondering why the software isn't working suddenly - it is probably not your fault.

It seems that the latest update from BT Netprotect Plus/Mcafee has caused gremlins with FH v3 and V4. It starts to work then closes with no error messages after a minute or two.

There is a thread on FHUG which is growing quickly as people are finding the problem: http://www.fhug.org.uk/cgi-bin/index...m=5416&start=0

There is also at least one thread on BT Community Fourms: http://community.bt.com/t5/Other-BB-...p/287929#M9111

I don't know if it a general McAfee problem or just with the BT version, and I haven't tried to solve it myself, I am just wating to see what happens.

[Anne in Carlisle]

I have just emailed Calico Pie for support. Don't know if they are aware of the problem.

I did speak to someone at BT yesterday who suggested uninstalling FH and re insalling it. HOWEVER I can't find my original product code for V2 although I have the upgrade codes to V4.

I have FH installed on a laptop too and I have disconnected it from the internet so it doesn't upgrade the BT Netprotect!
Anne

[Anne in Carlisle]

Just to report the problem is now solved. You can see the progress of the story at FH User Group forums here http://www.fhug.org.uk/cgi-bin/index...splay&num=5416

I think the fact that BT Netprotect uses McAfee had a part to play in the quick resolution to this.

Anne

[jtaubman]

IHOWEVER I can't find my original product code for V2

Anne, V2 does not have a code, so you have not lost it.

[Anne in Carlisle]

Ah!!! Thanks for that Jane. I left myself a note in the CD box "no code for this V2". When I came to look at the note again I thought I had meant that I had lost it. I'll change the note to be more specific! Thanks a lot!

Anne