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Old computer died - Need to transfer to new computer

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    Old computer died - Need to transfer to new computer

    Hello

    My old computer died and I need to re-install FTM 2017.

    I've been a user of FTM since the 2005 version. When I upgraded to 2017 in Oct 2017 I didn't pay extra for the hard disk version. Now I need to install FTM-2017 on the new computer.

    I can't find the original e-mail from Oct 2017 so I don't have the activation key anymore.

    How do I go about getting the software?

    Regards

    Rick

    #2
    contact them they are very helpful
    Software MacKiev Support
    service@mackiev.com


    Val

    Comment


      #3
      Thanks Val

      I've sent them a request

      Comment


        #4
        good luck


        Val

        Comment


          #5
          There is no activation 'key'
          When you purchased, they sent a download link to where the software can be downloaded from.
          Therefore, they will have your details on file and should be able to send you a download link to the email address that you gave when you purchased.

          My link on the email I received still works
          Avatar is my Gt Grandfather

          Researching:
          FRANKLIN (Harrow/Pinner 1700 to 1850); PURSGLOVE (ALL Southern counties of England); POOLE (Tetbury/Malmesbury and surrounding areas of Gloucestershire and Wiltshire (1650 to 1900); READ London/Suffolk

          Comment


            #6
            that's my problem Trevor.

            I can't find my original e-mail with the link. I'm in contact via e-mails with MacKiev support and hopefully this will be resolved soon.

            Thanks

            Rick

            Comment


              #7
              Mackiev re-sent me the link for my FTM 2017 version and I'm back in business. Thank god for backups which I do monthly as I had about 30 years worth of research in my data files with over 14,000 names.

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