I hope one of you computer experts can help and that, fingers crossed, this isn't catastrophic.
I was happily using my PC (Windows 8) this afternoon with FTM 2011 open. Then there was a sudden, only momentary, power cut. My screen came back virtually immediately, but the mouse wasn't functioning. Tried ctrl-alt-del to close down but couldn't, so had no option but to switch off the power to restart. I did this, logged in again and carried on working as previously, saving various docs to my desktop temporarily, prior to moving them to the appropriate directory later. So the desktop was still ok at this point. I did notice that the FTM tab wasn't visible at the bottom of my screen but knew I had not been able to close it down properly. I decided to have a break, so used the power settings to put the computer to sleep and when I restarted, noticed that the files I had saved to the desktop weren't showing. To cut a long story short, when I click on the desktop tile in Windows 8, I now get a pop-up saying "c:\users\home\desktop is not accessible. The file or directory is corrupted or unreadable."
Any advice as to how I can restore access?
Secondly, when I now try to open FTM 2011 I get a dialogue box saying "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Needless to say, I haven't received any notification of a solution...
There's a whole host of other issues now, but hopefully these will be resolved if I can restore access to my desktop.
Feeling pretty panicky and desperate at the moment so really hoping there is a solution on offer.
Thanks.
Christine
I was happily using my PC (Windows 8) this afternoon with FTM 2011 open. Then there was a sudden, only momentary, power cut. My screen came back virtually immediately, but the mouse wasn't functioning. Tried ctrl-alt-del to close down but couldn't, so had no option but to switch off the power to restart. I did this, logged in again and carried on working as previously, saving various docs to my desktop temporarily, prior to moving them to the appropriate directory later. So the desktop was still ok at this point. I did notice that the FTM tab wasn't visible at the bottom of my screen but knew I had not been able to close it down properly. I decided to have a break, so used the power settings to put the computer to sleep and when I restarted, noticed that the files I had saved to the desktop weren't showing. To cut a long story short, when I click on the desktop tile in Windows 8, I now get a pop-up saying "c:\users\home\desktop is not accessible. The file or directory is corrupted or unreadable."
Any advice as to how I can restore access?
Secondly, when I now try to open FTM 2011 I get a dialogue box saying "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Needless to say, I haven't received any notification of a solution...
There's a whole host of other issues now, but hopefully these will be resolved if I can restore access to my desktop.
Feeling pretty panicky and desperate at the moment so really hoping there is a solution on offer.
Thanks.
Christine
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