Need urgent help have picked up Live security platinum ?

[Guest]

cant do anything on this pc except in safe mode
did google on laptop but so much confusing info

HELP

[Elaine ..Spain]

see post 4

http://www.familytreeforum.com/showthread.php/98213-Computer-Invasion?highlight=live+security

Will see if I can find anything else.

[Elaine ..Spain]

I think the first thing to try is something like Malawarebytes and a full scan with whichever AV you use.

[Anne in Carlisle]

When my OH got this a couple of weeks ago this is what he did. Turn the computer off. Restart it and continually tried to start his Antivirus scanning as the computer was starting. McAfee did start and scannned. Then he managed to get Malwarebytes to scan too and that seems to have got rid of the b****er.

The trouble with this invader is that it perports to be stopping all access to your other programs, although I think this is a trick. Forcing McAfee and then Malwarebytes to start on starting the computer did do the job for OH, thank goodness.

Anne

[Guest]

thanks
Anne have just scanned with Superantispyware, am going to try malware bites too , do you know how it got into my pc ??? I thought windows essentials which is what I use was good ?

Thanks Elaine will look at that link

[Anne in Carlisle]

Trevor (on another thread) said it was a "drive by". I was thinking my OH had clicked on something dodgy but apparently it can be caught from even websites you may often visit.

Hope you manage to get rid of it. We also found the information found by Googling very confusing and frightening. In the end (fingers crossed) it was quite simple to deal with.

Have a look at the thread where Trevor gave advice. Post 5 and 5 on the one Elaine gave the link for.

Anne

[TrevorFranklin]

Hi Val
See my post (post 5) in the link that Elaine gave you to understand how you got infected and why your anti-virus application did not protect you

Trev

[Guest]

thanks all for your help have purchased that malwarebytes and am scanning now

[Guest]

phew think its gone thanks for all the advice.

[Night Owl]

Hi Val

For future reference, the paid Malwarebytes gives you a lifetime license. I installed it on my old laptop when I had a problem. I recently got a new laptop and transferred it on to it. Keep hold of the email with the ID/Key - you have to remove Malwarebytes from the old computer and then you can install it on the new one without paying for it again.

[Guest]

oh really Jackie ? thought it was for a year? where have you been lately ,did you enjoy the games ?

[Night Owl]

Its a one-off fee.

Loved the Games thanks. Have just sent you a PM

[Guest]

so can I use it on more than one pc at a time ??

off to bed now night

[Night Owl]

No I don't think so but it doesn't seem expensive when you know you don't have to renew it

[Guest]

its really cheap then I wonder how many people dont know its not just for a year?

[margaretmarch]

When my OH got this a couple of weeks ago this is what he did. Turn the computer off. Restart it and continually tried to start his Antivirus scanning as the computer was starting. McAfee did start and scannned. Then he managed to get Malwarebytes to scan too and that seems to have got rid of the b****er.

The trouble with this invader is that it perports to be stopping all access to your other programs, although I think this is a trick. Forcing McAfee and then Malwarebytes to start on starting the computer did do the job for OH, thank goodness.

Anne

its really cheap then I wonder how many people dont know its not just for a year?

I have AVG free and have never to date had any cause to buy anything extra - no need for malware program as it covers all that.
Margaret

[TrevorFranklin]

I am a lecturer in Internet security and beg to differ on your last statement
You have been lucky that's all.