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    Help please, Yahoo email problems.

    I have been without my yahoo emails for over a week now. When I go onto yahoo mail, it asks for my email addy, this is already in the box requested, then it asks for my password which I enter and it tells me tells me its invalid. So I then press forgotten password and it asks me to fill in a verification code......I cant get into my mail to get this code......I have even tried to get a new account but it wont let me. I have tried all the tips on google but nothing has helped, am using firefox.
    Please help me get back into my emails......Thanks
    Jacky

    #2
    Can you get in with a different browser?
    https://www.geneapedia.co.uk
    https://squeakerslair.wordpress.com

    Comment


      #3
      did you have a back up email or phone set up? is there a way to send to phone
      Carolyn
      Family Tree site

      Researching: Luggs, Freeman - Cornwall; Dayman, Hobbs, Heard - Devon; Wilson, Miles - Northants; Brett, Everett, Clark, Allum - Herts/Essex
      Also interested in Proctor, Woodruff

      Comment


        #4
        Originally posted by Grimsqueaker View Post
        Can you get in with a different browser?
        Thanks, Tim. Can I download a Chrome browser alongside my firefox. If so, I may be able to get my mail this way.
        Jacky

        Comment


          #5
          Originally posted by cbcarolyn View Post
          did you have a back up email or phone set up? is there a way to send to phone
          No, I don't think so, Carolyn. I have had this email for years and don't remember giving my phone number.
          Jacky

          Comment


            #6
            yes you can download and run any number of browsers so chrome will be fine. If you have a windows PC you might find Edge is already on there. Go to the search box in the bottom left and enter 'edge'

            Once you get in there should be a recovery option and you can add a phone number.
            Carolyn
            Family Tree site

            Researching: Luggs, Freeman - Cornwall; Dayman, Hobbs, Heard - Devon; Wilson, Miles - Northants; Brett, Everett, Clark, Allum - Herts/Essex
            Also interested in Proctor, Woodruff

            Comment


              #7
              Originally posted by Tilly Mint View Post

              Thanks, Tim. Can I download a Chrome browser alongside my firefox. If so, I may be able to get my mail this way.
              yes you can Jacky

              oops I see cbcarolyn has already answered..
              Julie
              They're coming to take me away haha hee hee..........

              .......I find dead people

              Comment


                #8
                Thanks, Julie. I downloaded Chrome but........

                Am going to show you how thick I am with computers now

                The bar (task or tool?) that I have on the top of the page now is firefox and I cant get into my mail there, so can I have the chrome bar as well....if so, how do I get it with my firefox bar please

                Legs it with embarrassment.............
                Jacky

                Comment


                  #9
                  you can just type in yahoo.com and then sign in to mail clicking on the envelope
                  Carolyn
                  Family Tree site

                  Researching: Luggs, Freeman - Cornwall; Dayman, Hobbs, Heard - Devon; Wilson, Miles - Northants; Brett, Everett, Clark, Allum - Herts/Essex
                  Also interested in Proctor, Woodruff

                  Comment


                    #10
                    I sign in then give my password, it tells me it has emailed me a verification code......but I cant get into my mail to get it.....
                    Jacky

                    Comment


                      #11
                      Does sound as though you will need to contact them, is there a help for emails?


                      Carolyn
                      Family Tree site

                      Researching: Luggs, Freeman - Cornwall; Dayman, Hobbs, Heard - Devon; Wilson, Miles - Northants; Brett, Everett, Clark, Allum - Herts/Essex
                      Also interested in Proctor, Woodruff

                      Comment


                        #12
                        does this help
                        Attached Files


                        Val

                        Comment


                          #13
                          https://uk.help.yahoo.com/kb/new-mail-for-desktop

                          what about this, there is an option for cant access your account


                          Val

                          Comment


                            #14
                            is there no option for security questions?

                            link to the help
                            https://help.yahoo.com/kb/fix-proble...gxPjVoijwXjH20
                            Last edited by cbcarolyn; 30-09-20, 22:41.
                            Carolyn
                            Family Tree site

                            Researching: Luggs, Freeman - Cornwall; Dayman, Hobbs, Heard - Devon; Wilson, Miles - Northants; Brett, Everett, Clark, Allum - Herts/Essex
                            Also interested in Proctor, Woodruff

                            Comment


                              #15
                              there is quite a bit of help on the site


                              Val

                              Comment


                                #16
                                have you tried this
                                https://uk.help.yahoo.com/kb/new-mail-for-desktop


                                Val

                                Comment


                                  #17
                                  oops


                                  Val

                                  Comment


                                    #18
                                    they have a chat live box for help
                                    https://uk.help.yahoo.com/kb/new-mail-for-desktop


                                    Val

                                    Comment


                                      #19
                                      I've tried most of that then I tried the other links......still no joy.

                                      Thanks, Val.....your help is appreciated
                                      Jacky

                                      Comment


                                        #20
                                        Originally posted by Tilly Mint View Post
                                        I've tried most of that then I tried the other links......still no joy.

                                        Thanks, Val.....your help is appreciated
                                        just a thought Jacky.. does your computer 'save' the passwords for you or do you manually type them in every time?
                                        Julie
                                        They're coming to take me away haha hee hee..........

                                        .......I find dead people

                                        Comment

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