KASPERSKY help please Error 1500 ??

[Guest]

I had to do a system restore which of course messed up Kaspersky
Tried the normal thing of repairing it from the uninstall and remove programmes
But keeps telling me

Error 1500
Another installation is in progress you must complete that one before continuing with this one???

So used the removal tool then tried to re-install with a Zipfile from the site ,got same message.
Have even tried putting my Disc in but keep getting the same message ????????
Any ideas thanks

[Margaret N]

Val, Have looked at this link?

http://www.error-scan-tools.com/error.php?=1500

[Guest]

hi Margaret and thanks but this is a problem in Kaspersky itself so that wont fix it ? I have downloaded Avast for now as I dont want to pick up any virus's

[alan 128]

Have you tried emailing kasperski with the problem i found them helpful when i used them.
Alan

[Guest]

I did Alan but cant find it now ???

[alan 128]

it might be worth looking at this site

http://forum.kaspersky.com/index.php?showforum=16

Alan

[Guest]

thanks again Alan I did manage to email them and this time saved it to my favourites had a confirmation email so now waiting for a response, have installed Avast while I wait.

[Heather Positive Thinker]

When it happened to me Val - same thing, after system restore, I just uninstalled and then downloaded it again and it worked ok for me.

[Guest]

mine wont this time Heather keeps telling me I already have an installation in progress??? and when I boot up the installer does flash across the screen for an instant ???
Was hoping they would have replied by now .

[col48]

I know nothing about Kaspersky, but I wonder if it was time to update the virus signatures (or whatever it uses) whilst you were doing the system restore? Perhaps it could have got confused and then could not complete either. There's probably a flag file somewhere which, if deleted, would allow K to think one of the processes had completed even if it hadn't fully done so.

[Guest]

have had a reply from them now thanks Col it is always updating so maybe your right but I cannot find any files with kaspersky in the name on the PC ??

[Margaret N]

Hi Val,

Mayb KASPERSKY have another user name or known by the name of the manufacturer. Like Norton is Symantec.
Have you looked in your programme folder? Or done a general search of the Hard Drive in case it has fallen over the edge!

Getting 'Hyped up for the Big Night' sticking with Pamela. (Sorry, I should not use this site for the comment ~ excitment has overtaken me).

[Guest]

thanks Margaret you could well be right ? yes I'm excited too cannot wait for tomorow night , I'm sure they will forgive us this once if we smile sweetly ???

[col48]

Val
If there is a flag file it probably would not have Kaspersky in the name. A quick Internet search suggests they use kav (for K Anti-Virus) and kis (for K Internet Security) for their program files, so it could be something based on one of these. Without knowing exactly what they use, it would be very hard to look for. Short names would be more likely. If they were known by your username, they might call it vwins.ini! Or they might not. Sorry to be unhelpful - it must be the snow outside.

[Margaret N]

WHO OWNS KASPERSKY
Eugene and Natalya Kaspersky are the current owners of Kaspersky Lab, which was founded in 1997. The noted Russian-based Internet-security firm reported a sales turnover of $370 million in 2009.
References:
Russia & India Report: IT Security -- Eugene Kaspersky
Resources:
Networks Asia: Kaspersky Launches Kaspersky Open Space
Read more: Who owns kaspersky? | Answerbag http://www.answerbag.com/q_view/2273686#ixzz18U8Ogazj

[borobabs]

Val carnt you get hold of Kaspasky to tell them whats going on with yours ??

edit sorry just re read but I would still get back in touch with them and let them know whats happening ;;

[Guest]

thanks Babs they have replied now but the things they have told me to do I already have done and it did not work ?

[borobabs]

Oh Dam well get back to them and tell them that ;;;

[Guest]

I'm quite pleased with this Avast I have installed for the time being if I thought it was safe I'd keep it?