I have not ordered any certificates for a while, since before their website change, But a friend of mine has been trying to order one and gets as far as teh payment page. After she has entered her payment details and security word the screen goes blank. She has tried a few times but same thing happens each time. Is anybody else having the same trouble?
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If she gets to the payment page, has it anything to do with her being asked to "register"(can't think of the word I want!) her bank card via her bank?
I found that if I don't do this, I can't proceed any further - so far, as I do very little internet shopping, I've avoided the issue by using a different debit card (same bank.)
JayJanet in Yorkshire
Genealogists never die - they just swap places in the family tree
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I know what you mean Jay - it's an extra security check at the end and you need to have a password and either enter it all or enter certain letters of it. It's easy enough to set up and I feel a good thing to prevent misuse of card or data sent over the internet.
You do need a password to order on GRO but that is taken at the start when you log in.
Margaret
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