Quite often when I am mainly on Ancestry I suddenly get a message IE has had to close due to an unexpected problem when I go to more info it says a ad on may be malicious ??? any ideas how to find out which add on it is thanks ???
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Using the menu bar at the top of your browser
Click on TOOLS
Click on MANAGE ADD ONS
It will show a list of 'add-ons' that are attached to your browser.
Screen print images of what it looks like (scroll down if list is long) into a word processor document and PM it to me (you have my email I think) and I'll look at what is there to advise further.
TrevAvatar is my Gt Grandfather
Researching:
FRANKLIN (Harrow/Pinner 1700 to 1850); PURSGLOVE (ALL Southern counties of England); POOLE (Tetbury/Malmesbury and surrounding areas of Gloucestershire and Wiltshire (1650 to 1900); READ London/Suffolk
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just press the Print Scrn button on your keyboard to capture an image of your screen
Then go to the word processing document and, using Ctrl and V key combination, paste it in the documentAvatar is my Gt Grandfather
Researching:
FRANKLIN (Harrow/Pinner 1700 to 1850); PURSGLOVE (ALL Southern counties of England); POOLE (Tetbury/Malmesbury and surrounding areas of Gloucestershire and Wiltshire (1650 to 1900); READ London/Suffolk
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IE seems to have lots of problems with add-ons causing those unexpected issues, I would suggest selecting tools, then internet options,then selecting the advanced tab, and then the reset option... then ok This will reset IE to its default without any add-ons. From here you can add the add-ons one at a time to find your / malicious add-on.
Firefox or google chrome is the way to go
Regards RoyRegards Roy
Please note that images I restore are only temporarily kept on photobucket
Disclaimer:Benig distalgeesic ayn seplling mitsakes or incorrcet garmmar is puerly conicidnetal nad ni no way reflcets teh inetlligecne of teh authro.
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