Malicious add ons

[Guest]

Quite often when I am mainly on Ancestry I suddenly get a message IE has had to close due to an unexpected problem when I go to more info it says a ad on may be malicious ??? any ideas how to find out which add on it is thanks ???

[TrevorFranklin]

Using the menu bar at the top of your browser
Click on TOOLS
Click on MANAGE ADD ONS

It will show a list of 'add-ons' that are attached to your browser.

Screen print images of what it looks like (scroll down if list is long) into a word processor document and PM it to me (you have my email I think) and I'll look at what is there to advise further.

Trev

[Guest]

thanks very much Trevor but not sure how to do a screen shot will try

[TrevorFranklin]

just press the Print Scrn button on your keyboard to capture an image of your screen
Then go to the word processing document and, using Ctrl and V key combination, paste it in the document

[Guest]

I couldnt do this as the list wont scroll down and copy and paste ??????????

[rbere]

IE seems to have lots of problems with add-ons causing those unexpected issues, I would suggest selecting tools, then internet options,then selecting the advanced tab, and then the reset option... then ok This will reset IE to its default without any add-ons. From here you can add the add-ons one at a time to find your / malicious add-on.

Firefox or google chrome is the way to go

Regards Roy