Hello, and thank you for reading my post.
Since I've received my Family Tree Maker 2010 Platinum some 10 days ago, I've been unable to register it with Ancestry. Therefore I can't search or activate my free 6 months search as promised.
After sending 3 emails to Ancestry, I've received only 1 reply (1 week later)which thanked me for the email but ignored my questions. I've rang Ancestry (Aus) but am told this is a technical problem, not support.
After searching the web, I've checked that my computer clock and time is correct, also checked that the proxy window was not ticked.
Please, could someone be kind enought o help me. I've never used FTM prior to this, but am seriously thinking of returnng it to the supplier.
Many thanks for any help.
pambolger888
Since I've received my Family Tree Maker 2010 Platinum some 10 days ago, I've been unable to register it with Ancestry. Therefore I can't search or activate my free 6 months search as promised.
After sending 3 emails to Ancestry, I've received only 1 reply (1 week later)which thanked me for the email but ignored my questions. I've rang Ancestry (Aus) but am told this is a technical problem, not support.
After searching the web, I've checked that my computer clock and time is correct, also checked that the proxy window was not ticked.
Please, could someone be kind enought o help me. I've never used FTM prior to this, but am seriously thinking of returnng it to the supplier.
Many thanks for any help.
pambolger888
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