Break in Broadband connection

[Anne in Carlisle]

I wonder if anyone has any ideas about our mystery problem? It started when we got a 'set' of new telephones and we have been putting up with it but I think we need to sort it out! :emb:

Our Broadband is fine all the time until the phone is used. When a connection is made (incoming or outgoing) the Broadband drops for about 30-40 seconds and then resumes again. You can talk for as long as you like on the phone - Broadband is fine during that time. Then on putting the phone down it all happens again - a break of 30-40 seconds.

The break in connection only happens at the moment when the phone call is connecting/disconnecting and at no other time. :conf:

Our 'set' of phones are three Phillips cordless handsets with one base station and two chargers. It doesn't make any difference which phone is being used.

Anne

[WendyPusey]

Sounds as if one of the microfilters is either missing or faulty.

[Anne in Carlisle]

Before we got these new phones (admittedly over a year ago :emb it was all OK. We had extensively checked all the microfilters, going through each bit separately and everything was perfect.

I guess we know we'll have to go through it all again :F

What I wondered was if anyone else had experience of this short break in connection? If it went off all the time whenever the phone was being used I could understand it but it only breaks at the moment of connection/disconnection.

Anne

[Guest]

I had the same thing drove me nuts turned out the phone line did not like the phones I cant remember but think it was because they were Analogue try unplugging them and using a ordinary phone see what happens then

[Anne in Carlisle]

Thanks Val, we'll give it a go. We really have to get to grips with this because its such a nuisance - but not a big enough nuisance to feel we have to do it NOW :emb: We'll need to set some time aside, I think :tong:

Anne