email probs

[Little Nell]

When i try to access my emails now, I get a popup box asking me to verify my account, but it doesn't accept any of my user names or my password. It didn't ask me for this in the past either.

Help!! please!!!

[Cloggie]

I have this happen from time to time when my service provider has problems.
If it's only just started happening today I would guess it's just a server problem with your ISP and will hopefully resolve itself soon.

[Little Nell]

Thanks Cloggie, hope so!

[Little Nell]

This is still happening - since yesterday. Please help someone? How can I change the password if I don't know what it is? Why is it asking me for one when it never used to?

[xqp]

When i try to access my emails now, I get a popup box asking me to verify my account

Who is your email provider? ie Gmail, hotmail etc?

Martin

[Little Nell]

ntlworld

[guybrush]

This is on Virgin's network status pages

Virgin Media > help > service status > status ticket


Ticket Number 1094568

Time Stamp 02/10/2009 12:51

Priority P1

Status Updated

Department Outage Surveillence Team

Estimated Time Fix Updates will be posted

Customers Affected Broadband Internet

Raised By Les Watkinson

Postcode Areas

Placename

Detailed Description

Virgin Media would like to apologise to customers who have recently been experiencing difficulties with their NTL world email services. This has resulted in high call volumes and at times problems getting through to our agents. We would like to thank you for patience during this time.

[Little Nell]

Thanks, not sure why I am asked for a password though?

[littlemoo]

Apparantly the incident is closed, Can you get your mail now Nell ?

Clare

[Little Nell]

Nope. I just get a pop up asking for my user name and password.

[littlemoo]

Have you tried logging in online via Virgin's webmail

Connecting you - Virgin Media

If you cant login via webmail, I would say, there is either still a problem
Virgin's end, or there is a problem with your specific email account, that
Virgin need to look into.

Clare

[Little Nell]

Just to let you know its sorted

I didn't put in the right username - its my name DOH! as opposed to my email addy!!!

And found the password on a scrap of paper which I am now going to stick into a book so it won't get lost!

After all that, my emails are all the usual drivel about special offers and so on, so I haven't missed anything important.

Thanks for your suggestions everyone.

[guybrush]

Might be a good idea to put another scrap of paper by the computer and write on it where you've put the book. :p

[Little Nell]

Lol!!!

[littlemoo]

lol Little Nell

I'm so glad you got it sorted

Clare