This is going to be rather long but necessary. I have today discovered, resulting from online banking, that Ancestry have taken £83.40 from my bank account without reference/permission from myself.The bank will have a few questions to answer tomorrow, as well !!! Several weeks ago I decided to renew via Quidco as Ancestry ignore long-term subscribers and only offer discounts to new people, as far as I can see. The sub. was cancelled but, as a result of their email and subsequent telecall, I relented and re-instated until 13th July when renewal was due.This was all explained in the conversation with a girl who didn't know what Quidco was - and knew very little else, either. She was told quite firmly NOT to use the credit card ( I actually said it was no longer in use, as added protection ).
I have, of course, emailed a complaint to Ancestry and a demand for re-instatement of the monies tomorrow, by which time they will have received it, plus an explanation as to how they acquired the bank details; this must have come from the credit card centre as, to the best of my knowledge, Ancestry have never been given my bank details; unnecessary as using a credit card. As the card centre is owned by the bank - and we all know banks are as untrustworthy as politicians - someone has a lot of explaining to do.
Be careful.
I have, of course, emailed a complaint to Ancestry and a demand for re-instatement of the monies tomorrow, by which time they will have received it, plus an explanation as to how they acquired the bank details; this must have come from the credit card centre as, to the best of my knowledge, Ancestry have never been given my bank details; unnecessary as using a credit card. As the card centre is owned by the bank - and we all know banks are as untrustworthy as politicians - someone has a lot of explaining to do.
Be careful.
Comment