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FTM 2005 Won't respond to anything!

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  • FTM 2005 Won't respond to anything!

    Hi Further to previous request for help! I have put the programme disc in again and run a repair. Still, I cannot make any changes or enter anything. The programme just crashes. If I delete the programme and run a total reinstall will I lose the files or anything?
    Thanks
    jenny

  • #2
    Jenny have you tried to go in as administrator and see if that works ???
    borobabs passed away March 2018

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    • #3
      Tried that! Still crashes. Think I will have to find out how to repair a damaged file and try that!
      Thanks for replying! tearing my hair out with this!
      jenny

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      • #4
        Its Elaine and Glen who are the specialist with FTM I know Elaine has got company staying with her so she will be busy and havnt seen Glen sorry dear ;;
        borobabs passed away March 2018

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        • #5
          Thanks anyway!!

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          • #6
            Can you not get into the help part of it and contact them via e-mail to ask to sort out I found them very good ;;
            borobabs passed away March 2018

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            • #7
              Sounds like an excellent idea, thanks

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              • #8
                Welcome good luck
                borobabs passed away March 2018

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                • #9
                  You shouldn't lose any files if you uninstall FTM. You could always make copies of your files before uninstalling it just to make sure.
                  Wendy



                  PLEASE SCAN AT 300-600 DPI FOR RESTORATION PURPOSES. THANK YOU!

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                  • #10
                    Thanks, will make a copy then It looks like I will have to try and see!
                    Jenny

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                    • #11
                      Jenny if you have a up to date gedcom do a free tribal pages tree and you can see what nots you have if you have added them ;;
                      borobabs passed away March 2018

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                      • #12
                        Jenny, apart from reinstalling FTM I wasn't sure what else to suggest.

                        It might be worth your while posting a query on the FTM forum
                        Family Tree Maker Error Messages and Display Problems Forum
                        They have a resident 'expert' - Russ Worthington - who is very helpful and will talk you through things step by step.
                        Elaine







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                        • #13
                          The only bits i can find on the help centre don't seem to answer the problem but here are the links;


                          FTM hangs or is unresponsive....
                          FTM: Why is Family Tree Maker stopping at the splash screen?

                          FTM crashes....
                          Family Tree Maker Crashes


                          I would tend to go with asking Russ via the forum link given above
                          http://www.flickr.com/photos/50125734@N06/

                          Joseph Goulson 1701-1780
                          My sledging hammer lies declined, my bellows too have lost their wind
                          My fire's extinct, my forge decay'd, and in the dust my vice is laid

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