I spoke to a very nice lady as I wanted to find out why I could access the LMA records all day last Thursday and then on Friday the access was taken from me. Because the answer to my email I sent regarding this did not make any sense at all. The lady did say she did not know why that happend and then went on to explain about the new rates. I told her that I had the only uk package there was when I renewed which was the delux membership so that must be the equilavent to the Premium and so that should allow me and all UK members who have this package to see all the new records added and then charge uK members the additional rate when our premiums came up for renewnal. As it was not our fault that Ancestry decided to change their price structure; She saw my point of view but said there was no supervisors on untill 3'oclock so she could not really give me an answer.
After a long conversation with her (but trying to keep this short) two important points I mentioned to her was that if they were not more considerate to the UK members about this they would lose a lot of custom as I did know a lot of uk members who were not happy about this situation and I also asked what about loyalty I've been a member for 5 years now. Well she let me renew early (my membership comes up for renewnal in June) so she refunded me a portion of my delux membership £10.61 and gave me a 20% discount off the new premium membership. So I only paid £85.92 instead of £107.40.
It was agreed that she would pass my comments on to her bosses and ask why access was given and then taken away. I added that she should be prepared for a lot of calls from UK members and it would be a good idea if all the call staff had the answers available.
After a long conversation with her (but trying to keep this short) two important points I mentioned to her was that if they were not more considerate to the UK members about this they would lose a lot of custom as I did know a lot of uk members who were not happy about this situation and I also asked what about loyalty I've been a member for 5 years now. Well she let me renew early (my membership comes up for renewnal in June) so she refunded me a portion of my delux membership £10.61 and gave me a 20% discount off the new premium membership. So I only paid £85.92 instead of £107.40.
It was agreed that she would pass my comments on to her bosses and ask why access was given and then taken away. I added that she should be prepared for a lot of calls from UK members and it would be a good idea if all the call staff had the answers available.
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