Laptop problems fixed ,but Ancestry freezes

[Guest]

Finally sorted my Laptop problems out I hope, but whenever I go on Ancestry after a while the page I'm trying to view freezes and I have to restart IE any ideas please ???

[PeteW1959]

Same happens to me on both my laptop and desktop, spent ages searching for a solution but couldn't fix it (and I am a so called 'expert' with computers, having worked in IT since the early 80s!) so I gave up with IE and use Firefox instead.

I think it is something to do with the Ancestry Viewer but couldn't nail it down to anything definate.

[granabella]

For the last couple of days when I have gone to my fav's and clicked on to Genealogy the page has come up but then freezes what a pain I have then gone through Friends Reunited its ok then I was wondering if any one else was having a problem with the site.

Granabella

[Guest]

I have tried Firefox Pete and the same thing happens, it never happens on the PC only the Laptop ?
Granabella Wonder if its the same thing causing the problem ?

[lesley141]

Do you have Norton 360? I had a similar problem last year and it turned out to be a conflict with Norton. Eventually I got rid of Norton and installed AVG, haven't had a problm since.

[Guest]

hyer no Leslie it did come installed on here but I uninstalled it and have AVG , I did use the uninstall tool so it should be all gone .