Has anyone had this message when trying to look at an original image? If so what did you do? Thought I'd check before contacting them.
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1911census: We are sorry but the image is not currently available.
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The letter sent out two days ago suggested that the original image was not going to be available for a while as they want as many people as possible to use the site, without it crashing and it is quicker and easier to look at the transcript rather than the actual image, but you can save the actual image to your hard drive and view it yourself from there, which I have done wth my grandparents' image.
Janet
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Not heard from 1911census support about my problem yet but what I've found is that everytime I get the problem, as mentioned in the thread title I receive three emails, all with different reference numbers, from 1911census support saying:
Thank you for contacting The 1911 Customer Support Team.
Your enquiry has been received and has been assigned call number nnnnn
Please reply to this email if making any enquiries about the status of your enquiry.
We aim to resolve all enquiries within two working days.
The 1911 Customer Support Team
I'd be quite happy with just one email! I think that something must be a little squwiff with their system.
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It's a little frustrating to say the least. My impression of them was high in the beginning but it's plummeted now.
I have had quite a few emails with reference numbers that were generated automatically from their system when the errors occurred. I think I must have sent a reply for each one now. I can't believe that they haven't received at least one of my emails.
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Hallo John
I had a problem in seeing an image when the beta version was available. I emailed and was told there was no problem.
When the site was launched I still couldn't see the image but they took 30 credits anyway!
Emailed again. They refunded my credits and acknowledged that there was a problem and they would contact me when it was rectified.
It still isn't sorted, although the site does say I have paid for the image already.~ with love from Little Nell~Chowns, Dunt, Emms, Mealing, Purvey & Smoothy
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Ahh just looked at one of mine where I couldn't see the image and it now says when I have the choice of a transcription or image that the image is not available. No idea why but I'm sure they'll sort the problem out at some point. But at least that message should be more helpful to people than just not getting anything. ;)
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