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help with trying to install new printer

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  • help with trying to install new printer

    its a hp all in one photo printer.i have tried all day yesturday to install it.:(it gets halfway and because of the 5 whatever it is it says wizard cant find it.im using the c/d and followed the instrutions to the letter.i have emailed hp help center.it goes 1/9 then when it gets to the 5 it doesnt do it,then i get all the rest.
    brenda xxx

  • #2
    See if you can uninstall or delete the printer then try again.

    What operating system are you using? Windows XP/Vista/Mac OS X/Unix?

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    • #3
      thankyou.i was all day yesturday installin/uninstalling using different ports,had to turn my firewall of,i read a list the help line gave,but i gleamed when the red cross shows i had to press ctrl=alt+delete when it was halfway throught installing,its worked i can now print.thankgoodnes i was ready for tking the thing back to the shop.many thanks for your reply brenda xxx

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