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I am confused and angry! 
I went to the probate office in High Holburn back in October. I found 4 entries that I wanted duly filled out my forms, went to the desk to have them checked, then paid the cashier and then returned to the desk to hand them in. The one hour service wasn't going to be an hour so I was happy for them to be posted within 7 days.
Well by this Monday just gone they hadn't arrived (3 weeks from date of order) so I made a phone call. Well to cut a long story short they've lost them. :( but the person I was speaking to said they'd look to see if they could find them. They rang back yesterday to say that they can find 2 of them so will send them.
They've just rung again now to say can't find the other two in the registers. This is where I have a HUGE difficulty as I found them in the register and the clerk at the counter ticked the info off as correct. I don't have the ref to hand but was able to give practically all the information contained (from memory) bar the deceased inside leg measurement to the person on the phone - so given that they have lost my order I asked how they would refund my £10. This question was stonewalled, I then asked how come I could find the reference and they can't this also was stonewalled, I then asked how it was possible that the original orders lost also stonewalled. :(
I am not a happy bunny but this rant has made me feel better!
I went to the probate office in High Holburn back in October. I found 4 entries that I wanted duly filled out my forms, went to the desk to have them checked, then paid the cashier and then returned to the desk to hand them in. The one hour service wasn't going to be an hour so I was happy for them to be posted within 7 days.
Well by this Monday just gone they hadn't arrived (3 weeks from date of order) so I made a phone call. Well to cut a long story short they've lost them. :( but the person I was speaking to said they'd look to see if they could find them. They rang back yesterday to say that they can find 2 of them so will send them.
They've just rung again now to say can't find the other two in the registers. This is where I have a HUGE difficulty as I found them in the register and the clerk at the counter ticked the info off as correct. I don't have the ref to hand but was able to give practically all the information contained (from memory) bar the deceased inside leg measurement to the person on the phone - so given that they have lost my order I asked how they would refund my £10. This question was stonewalled, I then asked how come I could find the reference and they can't this also was stonewalled, I then asked how it was possible that the original orders lost also stonewalled. :(
I am not a happy bunny but this rant has made me feel better!
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