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  • #1

    I've lost my Desktop

    Hi all,

    I have recently developed a problem with my Desktop. I can set a picture for it, but soon after it reverts to a black screen. Also the Shortcuts are not there. If I click on Start then on My Documents, I can find Desktop on the left under Other Places. Clicking on that brings up a page with the Shortcuts on it. I have tried resetting to an earlier date but it won't let me.

    Any help, step by step, in simple words would be appreciated.

    I have an appointment at 11.30 and another at 3, so am not sure when I will get back on here to collect any answers, so please don't think I'm ignoring them.
    Grampa Jim passed away September 2011
    Tags: None
  • #2
    Is it supposed to be an "Active Desktop" (includes online content) or a normal one (sorry, don't know the proper word for a non-Active one!)?
    KiteRunner

    Every five years or so I look back on my life and I have a good... laugh"     (Indigo Girls, "Watershed")

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    • #3
      Derr....

      It is normally just a picture of my choice with the various shortcuts I have made including Firefox and Incredimail.
      Grampa Jim passed away September 2011

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      • #4
        And what operating system are you on? XP?
        KiteRunner

        Every five years or so I look back on my life and I have a good... laugh"         (Indigo Girls, "Watershed")

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        • #5
          XP Professional which was installed in the Computer when it was given to us. We keep getting a message popping up saying that our copy is not a genuine one, but it is. The original purchaser had a multi-use licence or something which, as we do not have one, means that we can't have it accepted at Microsoft. If it had been a single use one it would have been no trouble.

          I suspect that the reason for our current problem may be that we tried to download the offered upgrades but "Computer says No."
          Grampa Jim passed away September 2011

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          • #6
            Oh yes, sounds likely.
            KiteRunner

            Every five years or so I look back on my life and I have a good... laugh"             (Indigo Girls, "Watershed")

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            • #7
              You have probably done this already, but if you google Microsoft Genuine Advantage desktop you will find lots of information about it.

              Especially this one:
              http://www.microsoft.com/downloads/d...displaylang=en

              Scroll down to the part of "Overview" headed "Black desktop background" for the bad news.
              KiteRunner

              Every five years or so I look back on my life and I have a good... laugh"               (Indigo Girls, "Watershed")

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              • #8
                Jim, if you right click on My Computer and choose Properties, one of the sections on the first page is labeled "Registered to:". The second or third line will be a long string of numbers (four groups with dashs between then - this is called the product id).

                If you can PM that to me (you really should not post it on a public forum) i will look it up for you and can advise further.
                Dave - Hungry Monkey
                IT Support Specialist

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                • #9
                  Right Dave,

                  I have sent you a PM
                  Grampa Jim passed away September 2011

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