I have not long renewed my Ancestry subscription, I went for the cheapest option which I have always had. I have been able to access Pallots Marriage Index for the last 2 years on this subscription. I am unable to do this now so I emailed Ancestry and ask them why after 2 years it had been taken away from me. The following is the e mail reply that I got from them.
Can anybody make sense of this because I cant lol. I am going to phone them, but am I being stupid in not understanding this e mail.
Dear Barbara,
Thank you for your email.
We split the membership so only those using the older more expensive records to acquire would have the price increase.
Kind regards,
Nathaniel
Member Solutions
Ancestry.co.uk
Barbara
Can anybody make sense of this because I cant lol. I am going to phone them, but am I being stupid in not understanding this e mail.
Dear Barbara,
Thank you for your email.
We split the membership so only those using the older more expensive records to acquire would have the price increase.
Kind regards,
Nathaniel
Member Solutions
Ancestry.co.uk
Barbara
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