:(I ordered a birth certificate for OH's great-grandfather from Sheffield Record Office.
I found it on their on-line search facility, and sent off the application and cheque on August 23rd.
I phoned up a couple of weeks ago and they said it would be with me in a week. I phoned up this morning, and someone said they would phone back. I have waited all day and have just phoned again as they close at 4 pm.
They don't know what has happened, and none of them seem able to give me an answer. As it was on their website, I quoted their reference, so they didn't have to search for it on spec. The woman this afternoon can't understand what has happened, but she did say "Family history isn't a priority for us".
I won't hear anything from them now until Monday.
By the way, they cashed the cheque over two weeks ago.
I found it on their on-line search facility, and sent off the application and cheque on August 23rd.
I phoned up a couple of weeks ago and they said it would be with me in a week. I phoned up this morning, and someone said they would phone back. I have waited all day and have just phoned again as they close at 4 pm.
They don't know what has happened, and none of them seem able to give me an answer. As it was on their website, I quoted their reference, so they didn't have to search for it on spec. The woman this afternoon can't understand what has happened, but she did say "Family history isn't a priority for us".
I won't hear anything from them now until Monday.
By the way, they cashed the cheque over two weeks ago.
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