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Help please!!! Can't get into Ancestry

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  • Help please!!! Can't get into Ancestry

    I get a message saying I have exceeded my subscription as I have logged on on another computer. which I haven't. I tried the phone number they gave but the customer services are closed. Has anyone experienced something similar? I'm mad as I am losing time just as I'd shelled out for the worldwide sub too!
    Janexxx
    To boldly go where no genealogist has gone before....

  • #2
    Yes, exactly the same thing has happened to me. It's so annoying!

    I think you have to wait a while, not sure how long long, possibly an Hour or 2, and then it lets you back in.

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    • #3
      Oooh, thanks Bev, I hope they take those hours into account :(:(:(
      To boldly go where no genealogist has gone before....

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      • #4
        Phew!!! Back in, thanks for putting my mind at rest, Bev. I hope you get your TP problem sorted as quickly
        Janexxx
        To boldly go where no genealogist has gone before....

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