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ancestry enhanced viewer

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  • ancestry enhanced viewer

    Can anyone please tell how I can go back to the 'not enhanced viewer'.. I got sick of the page coming up telling me to download the enhanced viewer .... so I gave in ...

    Now everytime I try to look at an image I get the grey error box telling me it will have to close down.

    I just want to go back to the way I was ..... clicking the continue at the bottom when asked if I wanted the enhanced viewer .... oh ... I'm rambling ...

    Jean
    Jean....the mist is starting to clear

  • #2
    When you are viewing an image, such as a census return, on the navigation bar just above the image is an icon OPTIONS.

    Select this and click on BASIC IMAGE VIEWER
    Elaine







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    • #3
      thanks elaine .......now why didn't I think of that.........lol

      I think my heads gone numb ....trying to get an image up, without everything closing down.

      I was thinking of downloading SP3 for XP ...... but daren't chance now ....

      Thanks again ...
      Jean
      Jean....the mist is starting to clear

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      • #4
        Jean do you have Norton? I had terrible problems on Ancestry a little while back on both IE and Firefox and it was all down to my Norton 360. The only way I could get it to work was by disabling Norton. I have since got rid of Norton and now have AVG and Ancestry works absolutely fine now.
        Lesley passed away in November 2017.

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