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Val wish Id never started
10-06-08, 16:23
I have had an email from the GRO to say one of the certs I ordered has the wrong ref so they have refunded the whole £7 I am amazed.

websterbfc
10-06-08, 16:38
I am amazed.

me too but dont knock it ...it may never happen again;)

Mary from Italy
10-06-08, 17:23
I got a full refund once when they sent entirely the wrong cert. Fortunately I'd printed off the receipt when I ordered it.

BridgetM
10-06-08, 18:44
Celebrate twice Val, once for the full refund :) and again for getting an email from the GRO! ;)

Uncle John
10-06-08, 19:32
Don't shout too loud or everyone will want one.

Val wish Id never started
10-06-08, 20:11
lol as it is my mistake I was surprised, then again I am a bit sad as it means another week or two wait when I re-order it !!!!

Helen Smith Too
10-06-08, 20:27
You're very lucky, Val.

I made a mistake on one of my applications for a death certificate - complete hash of the reference so that it didn't match anyone of the name I was after.
Instead of giving me a partial refund, they did a search and sent the nearest match.
I phoned before I realised I should have had the refund, then sent 2 emails without reply. Finally, last Monday, I sent the wrong cert back with a covering letter. Still waiting, think it's fallen down a black hole.

Olde Crone Holden
10-06-08, 20:29
Hm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.

Local ROs have always refunded the full amount on these grounds (it's cheaper to refund the lot, than to fiddle about doing a partial refund)

OC

Uncle John
10-06-08, 20:39
Hm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.

Makes sense - reversing a transaction instead of creating a new one.

Val wish Id never started
10-06-08, 22:31
well whatever I am delighted LOL
Helen I always ring them if I have a problem

Sue at the seaside
11-06-08, 10:07
I was quite pleased when they refunded me £4 for a wrong reference, when it fact it was right, and they also sent me the cert. I could save a fortune if they made a habit of that.

Val wish Id never started
11-06-08, 10:14
that was lucky

Merry Monty Montgomery
11-06-08, 16:01
Hm, I wonder if this is new policy - they have suddenly realised that it costs them more than £3 to process a partial refund.

Local ROs have always refunded the full amount on these grounds (it's cheaper to refund the lot, than to fiddle about doing a partial refund)

OC

But from the GRO point of view if they refunded the whole amount all the time, many more people would make mistakes, causing them a lot more work.