(Not sure if this should be on here or on 'computers' board.)
I'm using 2006 and the introductory internet backup has expired, so I signed up for a years backup. The money has left my account, but the backup still says 'service expired'. I rang Ancestry, and the guy said it's not registered - I gave him my usual ancestry username and password. He said I must have used another name and password at one time - I did, but there was a problem and they changed it for me to the one I use now. I can't for the life of me remember what it would have been originally - I've tried all the possibles!
They're happy to refund my money, but I don't want that - I want the backup! :(
So he suggested I un-install the programme and reintall it. Won't this loose some of the info I have on there?
Help! Advice, please!
Bee.
I'm using 2006 and the introductory internet backup has expired, so I signed up for a years backup. The money has left my account, but the backup still says 'service expired'. I rang Ancestry, and the guy said it's not registered - I gave him my usual ancestry username and password. He said I must have used another name and password at one time - I did, but there was a problem and they changed it for me to the one I use now. I can't for the life of me remember what it would have been originally - I've tried all the possibles!
They're happy to refund my money, but I don't want that - I want the backup! :(
So he suggested I un-install the programme and reintall it. Won't this loose some of the info I have on there?
Help! Advice, please!
Bee.
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