Ancestry problem?

[Chrissie Smiff]

Has anyone got the same problem as me? For several days I have not been able to close Ancestry in the normal way (file and close). The file edit view bar dissappears and then everything locks up. I have to do control alt delete and I still have to wait a couple of minutes for a response when I say close now. It isn't Happening on any other site - just Ancestry.

[Lyn A]

I don't usually do that Chrissie. I just use the X in the right-hand corner. But I just tried your way, and it worked fine.

[KiteRunner]

I've never tried doing it that way either, Chrissie, I just click on the x in the top right hand corner as well. But I too have just tried the file - close method and it worked fine for me.

[Chrissie Smiff]

Thanks Lyn and Kite. I will try that next time Mind you, I have never had this problem before.

[Darksecretz]

Not sure as I never close it down,

I have 7 tabs open (thru tabbed browsing) and they are always there for me to flip between, I guess it is laziness on my part, as I have that many sites I use, I can't be bothered loggin in and out all the time.

[Chrissie Smiff]

Oh I don't log in and out Julie. I just have everything in my favourites.
I didn't mean log out, I meant close down when I'm going away from the computer. Ancestry just doesn't want to close down anymore.

[Darksecretz]

Oh I don't log in and out Julie. I just have everything in my favourites.
I didn't mean log out, I meant close down when I'm going away from the computer. Ancestry just doesn't want to close down anymore.

ok, delete ancestry from your favourites, clear your cookies and then do a search for ancestry.co.uk on google. once you have put in your username/password then save to favorites again. it should work then.

[Chrissie Smiff]

Thanks Julie I'll try that. Must go and find out what my user name is first though:o

[Bee]

Oh, I'll try that, Julie - I've been having trouble for the past couple of days, too.

Bee.

[Christine in Herts]

Thanks Julie I'll try that. Must go and find out what my user name is first though:o

I think it shows at the top of the first page when you go in?

Christine

UPDATE: Just had a look at my page, and it's top-right above the Ancestry menu bar, next to Log-Out - same level as the Ancestry logo on the left.

[dave pusey]

Chrissie, per PM, try this...

In IE, goto Tools menu, Internet Options, Advanced tab, and under the Browsing section,

UNTICK Enable third-party browser extensions (requires restart)



As the name suggests, you'll need to reboot afterwards for the change to take effect.

[Chrissie Smiff]

Thank you so much Dave. I have printed it off and will have a go after dinner.