I could do with some advice please.
I am having one of my rare months memberships with ancestry. Happily working away at my computer I suddenly noticed that one branch of the Tree, my husbands, who have been on for quite a while, were reproducing x3 each person (reproducing themselves that is)!
I contacted Ancestry - the last thing I wanted to do was waste time sorting this, which was out of my control, as I would be wasting my membership. In any case I wanted to know what had happened as I haven't been near this lot for a while.
Ancestry told me that this does happen if you have a large Tree ........... this defies logic in my humble opinion - why would the Tree (all on its own) suddenly start duplicating stuff if it was struggling with the size of the Tree. I know they reproduced well when alive but really! Anc. said they could do nothing about it etc., etc; they are not allowed to touch the tree (i.e. stands for "I didn't do it because I didn't touch the Tree")
If I start putting it right now (these are straight duplicates with attachments or most attachments, still intact) then I shall be wasting my hard earned months membership.
Does ancestry,s explanation sound logical to those among you who know about these things? If it is logical then I should probably move from ancestry (which is the only website I find easy to use) because I plan to add more to the Tree. Has anyone else had this sort of thing happen.
I suppose in all honesty it is better than having things disappearing - I wondered if this has happened to anyone else i.e. remote duplication of folk on their Trees?
Sue - very fed up!
I am having one of my rare months memberships with ancestry. Happily working away at my computer I suddenly noticed that one branch of the Tree, my husbands, who have been on for quite a while, were reproducing x3 each person (reproducing themselves that is)!
I contacted Ancestry - the last thing I wanted to do was waste time sorting this, which was out of my control, as I would be wasting my membership. In any case I wanted to know what had happened as I haven't been near this lot for a while.
Ancestry told me that this does happen if you have a large Tree ........... this defies logic in my humble opinion - why would the Tree (all on its own) suddenly start duplicating stuff if it was struggling with the size of the Tree. I know they reproduced well when alive but really! Anc. said they could do nothing about it etc., etc; they are not allowed to touch the tree (i.e. stands for "I didn't do it because I didn't touch the Tree")
If I start putting it right now (these are straight duplicates with attachments or most attachments, still intact) then I shall be wasting my hard earned months membership.
Does ancestry,s explanation sound logical to those among you who know about these things? If it is logical then I should probably move from ancestry (which is the only website I find easy to use) because I plan to add more to the Tree. Has anyone else had this sort of thing happen.
I suppose in all honesty it is better than having things disappearing - I wondered if this has happened to anyone else i.e. remote duplication of folk on their Trees?
Sue - very fed up!
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