Just got my credit card statement they have taken £99 for 6 months UK disgusting, if I want to upgrade to 1 year worldwide it will cost £179.99 as they will give me a refund on the existing sub of £66, yet they only took the £99 on the 15th Dec? does that make sense to you ? plus I am sure I still have 6 months sub as I registered 2 discs with 6 months worldwide with them in Jun 2014 am furious.
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It sounds as if you only had one six month subscription registered which expired in December. When that came up for renewal they continued the subscription in the same format (time period) so would have given you a new 6 month sub, which of course is more expensive than an annual subscription.
Did you not receive an email from them at the time? Have you checked that your email address on the account is your current one?Elaine
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