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How to download will from that new site

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  • How to download will from that new site

    I ordered 5 wills and yesterday got an email to say one of those which incidentally was only ordered a couple of days ago ,is now available and to go to My Wills and download it, but I cannot see how,anybody downloaded one?

  • #2
    Have you tried going to My Wills and clicking on the relevant one Val? I haven't done one but I would have thought the facility would come up to download, or save as, or similar.
    Last edited by Chrissie Smiff; 25-12-14, 13:37.
    Chrissie passed away in January 2020.

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    • #3
      Val, I have seen a similar post on a Facebook group where no link has been provided for the download.
      The person concerned made contact with the website (via the feedback option) and was told there was a technical problem which should be resolved within a day or two.
      It sounds as if you have the same problem.
      Elaine







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      • #4
        This is what the problem one looked like ...

        will 1.jpg

        .. and this is what it should look like with the link provided

        will 2.jpg

        If your download message looks like the first image, then sounds as if you have the same problem.
        Elaine







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        • #5
          thanks Chrissie ,but looks like Elaine has solved it, thanks Elaine shall have to see if they fix the problem then, I was so excited yesterday too

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          • #6
            I had one where the download link wasn't there, I emailed them and the next very day received an apologetic email with my will as an attachment
            Judith passed away in October 2018

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            • #7
              I cannot see where to email them Judith

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              • #8
                Val, what new site are you getting the wills from?

                Tora

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                • #9
                  Originally posted by Val wish Id never started View Post
                  I cannot see where to email them Judith
                  On the Orange stripe near the top of the page where it says this is a Beta service there is a link to send feedback. I used that.
                  Judith passed away in October 2018

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                  • #10
                    Originally posted by Tora View Post
                    Val, what new site are you getting the wills from?

                    Tora
                    Its the Government probate service site Tora, they now have online indexes to wills from 1858 to present day and digital copies can be ordered.
                    Judith passed away in October 2018

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                    • #11
                      oh thanks Judith off to do that now

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                      • #12
                        well clicked on that feedback bit and nothing happens ? is it just me? got to go out back later.

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                        • #13
                          I just clicked on the feedback on Judith's link Val and an e-mail box popped up.
                          Chrissie passed away in January 2020.

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                          • #14
                            how weird Chrissie maybe I'll try chrome then thanks

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                            • #15
                              well not only could I download the will I could also email their feedback if I wanted so must have been IE it didn't like.

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                              • #16
                                Val, the email address is: HMCTSWills@ironmountain.co.uk
                                The subject line is : Wills Feedback

                                ... then just type your message.
                                Elaine







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                                • #17
                                  Cross posted .. seems you are now sorted!
                                  Elaine







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                                  • #18
                                    thanks for that Elaine got it now, dont know why it didn't like IE its up to date

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                                    • #19
                                      I got it on IE Val
                                      Chrissie passed away in January 2020.

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                                      • #20
                                        go away Chrissie;) oh you have maybe you could tell me what version you have when you have stopped snoring:Wink:

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