Familysearch ordering film

[Guest]

I ordered one weeks ago, then after about two weeks had an email to say its on backorder, is this normal and if so how long should I expect to wait ?
I'm getting a bit worried they may have forgotten me .

[Chrissie Smiff]

I'm not sure of the situation at the moment Val, but we had a thread about this a while ago and apparently it can be very variable. I think they say it can be weeks but others have got them quicker. Not sure what the back order meant.

[Guest]

hi and thanks for answering Chrissie it means its out of stock and they have to get more apparently.

[lennon2011]

I've ordered 3 or so images lately and I received a message for the first 2 to say that they were busy but I haven't received the other one. I wish that they hadn't changed the form to individual as I've found tons of Phillips Baptisms since the changes to the layout.

[Guest]

I dont even know whether it will help me or not just hoping it will, thats if I ever get to see it.

[chrisj1961]

I ordered 4 at the beginning of April, the first came more or less straight away (within a week). I have just got notification that the rest have arrived/on their way so I will have them on Tuesday. I think it all depends on what you want and you are not forgotten by Family Search, I got emails on a regular basis just letting me know what was happening, also I had a very nice man from my local Family Search Research Centre ring me to let me know what was happening as well.

[Chrissie Smiff]

hi and thanks for answering Chrissie it means its out of stock and they have to get more apparently.

I knew what back order usually meant Val but I couldn't understand what it was they could be out of stock of

[Guy]

Back order means all the copies of the film are out on loan and your order will not be forwarded until one of the copies is returned.
Cheers
Guy

[Chrissie Smiff]

Thanks Guy