Further to my earlier post regarding offers to new customers, I have received the response below from Ancestry, who knows marketing may do something, I won't be holding my breath though .....LOL
(I have highlighted the relevant paragraphs in red bold)
Subject
Family Tree Maker Software Offers
Discussion Thread
Response Via Email (Shelia) 01/11/2014 07:38 AM
Dear Steve,
Thank you for contacting Ancestry.co.uk in regard to Family Tree Maker offers.
Thank you for providing valuable feedback to Ancestry. We’ve forwarded your feedback on to our Marketing team for consideration.
If you’d like to s_ubmit additional feedback, please review the following Help article. It offers more options for submitting feedback to specific teams within Ancestry.com, and for our other products and services.
Family Tree Maker 2014 comes with many subscription options which benefit current subscribers. This free time is tagged on to the end of the current subscription .
If you had just taken out an annual subscription for example, and then activated FTM free time., you would have 18 months access to Ancestry. Two subscriptions do not run concurrently.
I wish you all the best with your research.
If you need additional assistance, reply to this email or feel free to contact us by phone at 0-800-404-9723 from 9 AM to 10 PM GMT, Monday through Friday or from 9 AM - 8 PM GMT, Saturday and Sunday.
Best regards,
Shelia
Customer Solutions Associate
Ancestry.co.uk
(I have highlighted the relevant paragraphs in red bold)
Subject
Family Tree Maker Software Offers
Discussion Thread
Response Via Email (Shelia) 01/11/2014 07:38 AM
Dear Steve,
Thank you for contacting Ancestry.co.uk in regard to Family Tree Maker offers.
Thank you for providing valuable feedback to Ancestry. We’ve forwarded your feedback on to our Marketing team for consideration.
If you’d like to s_ubmit additional feedback, please review the following Help article. It offers more options for submitting feedback to specific teams within Ancestry.com, and for our other products and services.
Family Tree Maker 2014 comes with many subscription options which benefit current subscribers. This free time is tagged on to the end of the current subscription .
If you had just taken out an annual subscription for example, and then activated FTM free time., you would have 18 months access to Ancestry. Two subscriptions do not run concurrently.
I wish you all the best with your research.
If you need additional assistance, reply to this email or feel free to contact us by phone at 0-800-404-9723 from 9 AM to 10 PM GMT, Monday through Friday or from 9 AM - 8 PM GMT, Saturday and Sunday.
Best regards,
Shelia
Customer Solutions Associate
Ancestry.co.uk
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