only freezing on one programme ?

[garstonite]

Good morning.
this laptop was bought in February and started playing up last week
after having problems - I re set my laptop to "factory settings "
very frequently McAfee is popping up stating "McAfee has allowed a programme "
everything seems to be working fine - EXCEPT - Facebook......EVERY time I put in www.facebook.com - the laptop freezes ??
has anyone any idea why ??
thanks
allan

[Guest]

seems its a common problem Allan have a look at this

http://www.bleepingcomputer.com/forums/t/426522/facebook-freeze/

[Guest]

and personally I would get rid of McAfee and install Microsoft Essentials its free and so far brilliant.

[garstonite]

Thanks Val....I will try uninstalling McAfee and install Microsoft Security Essentials and see what happens
cheers
allan

[Guest]

make sure you completely uninstall Mcafee there is a uninstall Mcafee tool you can google for.

[Guest]

this is Kasperkys links to uninstalling Mcafee

http://support.kaspersky.com/general/uninstall/2237

[Caroline]

Before doing anything drastic like removing software, is your operating system completely up to date? Are you using the most up to date version of your browser of choice? Do you have the same problem with other (up to date versions of course) browsers? Can your broadband speed cope?

FB and the rest of the world will keep updating itself and if you stay with older or not up-to-date systems and browsers you are quite likely to start running into problems such as slow/non-existent connections and/or programmes trying to run and appearing to freeze.

[garstonite]

thank you both ...I have uninstalled McAfee....including Browser setting - I have installed Microsoft Security Essentials - took about 45 mins to scan - "NO threats to laptop - went on www.facebook.com ...FROZE straight away ...I couldn`t get that link up before about Facebook freezing ...will try again now...
cheers
allan

[Guest]

Thats odd Allan, are you using a link in your favourites to connect to FB ? I sometimes find if I delete that and clear the cache it works.
Also what Browser are you using have you tried Google or Firefox ?

[Guest]

it seems people on FB are saying the same thing

https://www.facebook.com/help/community/question/?id=659915197368136

[garstonite]

thanks Val...tried everything suggested on those links - Google Chrome as Browser default - etc...still no joy ....keeps freezing ...I would have thought Facebook themselves would sort out the problem if lots of people are in the same situation ??...anyway...just won`t go on facebook ....other than that - everything seems fine ...THEIR loss...thanks for all your input
cheers
allan

[Guest]

hope you like Microsoft Essentials nice to get something free which works, lots of us on here use it.

[garstonite]

I was impressed when it took 40 minutes to scan and scanned over 12,000 items....

[garstonite]

Hiya Val - 7pm last night "Windows needs to update 121 configurations "...this took EIGHT HOURS .....Everything is working perfect now - including Facebook ...I can only presume that when I re set to "factory settings " ..all the Windows Updates were not downloaded ...so - a very happy ending eventually ...thanks very much for your help and assistance
cheers
allan

[PeteW1959]

WHen you restore to factory settings, it is with Windows as it was when when the computer was first built. All the updates need to be downloaded again, which as you have discovered can take some time. I recently did this on an 18 month old laptop and it took 15 hours!

Microsoft used to release service packs every so often with all the updates in that you could download and burn to a CD; then when you reset you just had to load the CD. I haven't seen a service pack for some time, so not sure if they still do them.

[TrevorFranklin]

The problem with Facebook is that it also has adverts etc on it that do not run direct from the FB site, but are run by scripts linking to external sites (known as cross scripting)
It could have been that your AV was 'fighting' some scripting, as it was displaying suspicious activity and this was causing the problem.

And by the way
On all official AV tests for the quality of protection
MS essentials scores very low!

[Guest]

glad its okay now Allan, Trevor quite a few of us on here use MS essentials and are quite happy with it, what was it compared to ,I'd be quite interested.

[garstonite]

thank you all...quite happy with laptop now
cheers