I had an odd situation occur with Ancestry.ca this week. I was researching my 3x ggrandfather and Ancestry pointed me to a member story by another member, but the story & her tree were private. I sent a message explaining the individual was my ancestor & expressing interest in her data and her interest in the family. All very normal, and that message is in my Ancestry Sent mail.
The next day I got an email from the member--from her home email address, readily displayed on my email. It had come thru Ancestry as in the body of the message it included their logo & some standard boiler-plate inviting me to her tree, plus her personal note, and with operative links allowing me access to her tree. I was surprised to see an email directly from her, and had never seen a message like that with links to click on to access her private tree. When I did access her tree I was surprised to see that living persons were still shown as Private even though she had invited me as a guest. That message from her never appeared in my Ancestry account.
I responded & we are communicating outside of Ancestry but both of us are confused. She responded to me via Ancestry and it obviously was routed thru Ancestry, but something has gone wrong with their process. This appears to be a violation of privacy and raises concerns about Ancestry's security protocols. While I have no worries about my new-found cousin, I wonder if anyone else has experienced breaches such as this?
I did phone Ancestry.ca and the young lady I spoke to had never heard of such an event, and confirmed that as a guest I should be able to view living individuals. She could only file a notification with Ancestry advising of the details. I asked to be advised of the outcome but she didn't sound confident that I would be.
Has anyone else had any similar experiences, or other breaches?
The next day I got an email from the member--from her home email address, readily displayed on my email. It had come thru Ancestry as in the body of the message it included their logo & some standard boiler-plate inviting me to her tree, plus her personal note, and with operative links allowing me access to her tree. I was surprised to see an email directly from her, and had never seen a message like that with links to click on to access her private tree. When I did access her tree I was surprised to see that living persons were still shown as Private even though she had invited me as a guest. That message from her never appeared in my Ancestry account.
I responded & we are communicating outside of Ancestry but both of us are confused. She responded to me via Ancestry and it obviously was routed thru Ancestry, but something has gone wrong with their process. This appears to be a violation of privacy and raises concerns about Ancestry's security protocols. While I have no worries about my new-found cousin, I wonder if anyone else has experienced breaches such as this?
I did phone Ancestry.ca and the young lady I spoke to had never heard of such an event, and confirmed that as a guest I should be able to view living individuals. She could only file a notification with Ancestry advising of the details. I asked to be advised of the outcome but she didn't sound confident that I would be.
Has anyone else had any similar experiences, or other breaches?
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