Originally posted by Janet
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It does sound like something might be blocking the ActiveX control thingy as described on that troubleshoot page. Doesn't any of this help?
Before installing Flash Player, please check the following browser settings:
Internet Explorer ActiveX settings
Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".
To change your security level:
Open Internet Explorer.
Choose Tools > Internet Options.
Select the Security tab.
Select Custom Level.
Find the section "ActiveX controls and plug-ins".
Set ' Download Signed ActiveX Controls' to Prompt.
Set 'Run ActiveX Controls And Plug-ins' to Prompt.
If you are having trouble installing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.
3rd Party 'Flash Player' CleanersIn some cases you may have run a non-Adobe 'fix' for Flash Player permission problems. In some cases these tools can actually cause further Flash Player problems. If you have run any type of registry cleaner or other fix tool Adobe suggests you run the /clean uninstaller discussed in "Safe versions security restrictions when installing Flash Player" (TechNote kb402435), then reinstall Flash Player.
Internet utilities blocking Flash PlayerSome Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls, and in some cases specifically blocking Flash content. You need to ensure that your firewall or utility settings are set to allow ActiveX controls and Flash (SWF) content.
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